healow App Reviews

This app and website is so frustrating! I am going to tell my doctor to either stop using it or send me my result via mail! I get an email to download the app from my dr. The icon to download does not work. Sends me to a blank page. Then I go to the App Store to load it. Enter in all my info. I get my name and password. I go back to the app to load it in for it to tell me my username and password is invalid. Fine! I click on forgot password. Then it tells me Im in the system??!!! Meanwhile, I get emails that my lab results are waiting for me??! Such a crappy app!!

I have not been able to log into the patient portal via the app or the website. The office manager reset my account and had me set up my username and password but when I try to log in from home or on my phone I cant. When I try to use the recovery feature it doesnt recognize my email address even though it just sent me an e mail. It doesnt recognize my name or date of birth. Overall, it is useless and frustrating.

All apps are only as good as those using it. This app is literally years behind and is never accurate. It is absolutely useless--a complete waste of time.

This is a terrible app. It simply, does not work. I couldnt pick my doctors out of the second, drop down menu. If Aldo would not locate the doctor by name. So, Im deleting this app, and not wasting anymore of my time.

Cant recover password. Site is insisting that I answer some security question, rather than JUST email me my password like normal sites do. Email inviting me to download the iPhone app gives me a five char code for the clinic, not not where to enter that. Same email does not link to the login portal at all.

Amateur hour at the APP. Try to create your account...thats a no go, Try to set up a password...thats a no go, Try to enter your Drs code... You guessed it, Thats a no go!!! Who knows if it works if you cant get started? This is my first negative review of any APP but after wasting 1 hour I thought Id try to save you some time.

They put very little time or effort into this app. Not surprising as their MS-Windows website is not much better. They did, however, manage to find the resources to design the app so that when a person selects a nickname for the "From" box it returns a notice that the name is already taken. To get past that notice one has to click "OK". At this point the screen goes back to the "Reviews" page and all the input is lost requiring the reviewer to start over. CLEVER way to avoid bad reviews.

The app no longer works. Entering your PIN just lands you on the splash screen and nothing else happens.

The app claims to provide you access to all of your information available through your doctors portal, but that is simply not the case. In my situation, I can see my meds and my upcoming appointments, but I cannot access any of my doctors messages or my medical records. Ive gone into settings and tried to link the portal repeatedly, but it never saves the information. Fed up. No more. Ill complain to my doctor as well.

I wish you could rate this no stars. I can’t believe a company that rights software for Doctors offices to keep patience records secure is so bad. I have tried several time to link the app to my account with my Dr. office with no avail. It keeps telling me I have no account available even after I login to my portal. There tech support needs to address this issue very soon. Great idea very poor follow through.

I love the app- until I get a message back from the dr. It wont show the whole message and wont allow me to reply- I have to log in to the website.... Which begs the question of why I need an app if I have to log in anyway? If these issues could be resolved it would make the app so much easier to use, especially as a mom of several kids! I have all our accounts linked to my app- but again, I still have to log in separately on the website to view entire message or respond.

Terrible app. Most time wont login, then when I do it doesnt show any results.

The only thing that this app does well is let you know when your appointment is. Tried to sync Fitbit with the app - no joy. I will be removing it after this review. I see I am not alone by looking at other reviews.

I never made it very far. Had to force quit several times then finally got in to a home screen with nothing on it. I could not click or see anything. Waste of time.

Ive talked to so many other patients that go to the same doctors office and many of us (myself as IT tech support) cannot link our kids accounts. After uninstalling and reinstalling, making my daughter the primary account holder, it finally worked. Friends of mine gave up completely. Also, the app is not reliable. Sometimes the info shows, sometimes it doesnt. Tech support is unhelpful as I only get a stock email asking of its fixed. Nope! Why isnt whats on the portal the same as this app? This is poor technology by todays standards. Lets get the basics right before going any further.

After many repeated tries; this app only serves to make one want to jab themselves in the eyeballs, and rue the hours lost trying to operate a poor app. #Fail

Do you know this app is a biproduct of Obamacare? thats why it is a total disaster!! I keep getting repeated updates about meds. Cant edit meds info. Cant delete meds. Appt. notices always late. Too bad its so bad!!!

Absolute garbage. First, the idea of my personal medical info going through yet another 3rd party is idiotic. Second, I was sent this app rather than an encrypted email from a health care provider. I am fairly tech savvy and have worked with computers for 30 years but I could not get this program to download after 3 tries, each time bring informed that it had been - no new icon, no listing in settings. What a freaking waste.

Why download an app that does not give you the option of registering. The practice code associated with my doctors office does not link any information to the app. What a waste of time.

Its virtually impossible to obtain test results from this mobile app. It shows that there are test results, but the way the app is designed it is not possible to view the results. Time to get a real IT company to rework this app. It should be removed until it works properly. Its "delete" for me.