healow App Reviews

Love this app!

This app is great for keeping in contact with your medical care providers.

Cant seem to sync my Fitbit.. says its synced , but doesnt show anything , other than that luv it

Love this app, is very helpful!

It has been a nice resource to access my medical records and results as well as being able to contact my provider. Seems to be coming out with new features too which could make it even more user-friendly.

Enter correct pin only to be asked over and over to enter pin. Useless at this point.

This is such a good app if you have an appointment and need to view it or change it or even send a note to the drs office.

Great app! So much easier to connect with my doctor than office visits and makes them less necessary!

I can see my appointments with the app, but when I have a message with my lab results, the ticket spins, but it NEVER opens. Ive tried uninstalling and reinstalling, and it NEVER works, and it never WILL work, as far as I can tell.

Lab reports and x-rays not readable. Practitioners dont put lush to the portal even after multiple requests. Even if they do you get part of a sentance. Was of time. Shows appointment in network only. I have it for two provides, its the same. I gave it one star because there are no negative numbers.

Been trying to use this app for over a year! When ever there is an update, it Loses my information to login. Keep trying to get it to work, horrible to work with for so little usage. Easier to just go to website.

It does not work how it should be as it says. I cannot stand this primitive app. The developer must work hard. It is not safe at all.

This app overall performance is horrible. I like the concept of being able to track my records, appointments, and medications. When I try to add my physicians I get error messages telling me my information is incorrect. It takes me multiple steps to actually log into the app. Im waiting for resolution on some trouble tickets I have submitted. I do not recommend this app. Given that I only see a few reviews I would guess not many access the app. Ive been using the app since the instituted it in the NHRS, it has never worked great. Kept thinking they would update the app work out the flaws but two/three years later seems not.

I suspected this would be a waste of time. But I decided to bang my head against the wall nonetheless. So, I signed up (I think) and now there’s no guidance on how to access my info. But to be sure I will be bombarded with exciting emails boasting of all the great stuff I can do with this app.

I have had an issue with the password retrieval for almost 3 weeks, the link kept saying expired and when I tried to update it online, I wasnt able to save it. The reason to retrieve my password was because my doctors group screwed up my account by messing up the doctor, they changed it to referral stating that I shouldnt be using this app to get in touch with my doctor. But in reality up until they changed it, I would ask a question and it would be emailed to my childs doctor, and she would respond to it within 2-3 hours. It was working perfectly. Watch out Childrens Medical Group, I hope you learned your lesson not to screw up patients accounts! Thank you Healow, your experts solved my problem. Im back on! My notes are gone but I can see the doctors notes. Thank you for your PATIENCE! And for taking care of the password problem.

I havent had the password issues other users have brought up. I popped up once and I just sat on hold with Dr office provider for 20 minutes to get it fixed. Overall, I get a much faster response from my Dr and/or his nurse than I do from calling. I do have to be VERY clear on my questions or I sometimes get weird responses but that is true of all written communication. The app does collect what meds I take well in additional to collecting all lab results. I had to go to the ER 4 weeks ago (I was in terrible pain from chronic Pancreatitis) and I simply logged in this app and gave it to the nurse and Doctor and they got my meds, my history and any recent labs - boom - done! Then they can get to treating you!!!!

There are so many ways this app gets in your way. It pains me to think I need to get back home to my computer in order to do simple things that Id like to do from my phone. I mean, wouldnt it be nice to read the entire message my doctor sent me, or to be able to read the last two lines of the message Im sending him. Some thought went into the design of this app, but it seems very design-by-committee. In particular, the button that generates a QR code with some kind of information is baffling. What information is in that code? I have no idea. ***I cant scan it from my phone when its on my phone.***

Wow, I guess I am in the minority group of really liking this app. Im able to reach 2 doctors in one app and things like appointments for both apps are updated immediately. Do note, app really is only as good as the efficiency of the provider. I sent a private message to my doctor and when I didnt hear anything in 2 days, I called the office. They were not used to checking for incoming messages on their EHR client. I reported a bug of duplication of my medication and after a few back and forth emails, they released an app update and my meds are no longer duplicated (each provider listed my meds on their system causing duplication in this app)

When first setting up an account the app asks for your original password and dob or phone number. Using a password database this process is literally impossible. I need to go back and forth between apps to generate an extremely secure password using LastPass. At the end of the three screen process the app says my randomly generated 18 character password with letters numbers and special characters is too weak. So I go try and figure out what its pattern is. Trouble is.. Each time I try I have to go back to the beginning. I still havent figured out the pattern it wants. So I gave up trying to use the app. What a terrible experience!

Super complicated interface that makes it hard to perform simple tasks. Doesnt have push notifications so dont know when you have messages etc to respond to. Worst of all, doesnt connect to Apple Health. Id give it 0 stars if I could.